Question 1

Is automating my account safe?

Accepted Answer

Everything runs through official platform APIs and partner integrations, so your account stays in good standing. You control every message that goes out, and rate limits are handled for you.

Question 2

Won't the automation sound robotic?

Accepted Answer

You write the words. Flows use your own voice, your emoji, your tone - and hand off to a human the moment a conversation needs one.

Question 3

Do I need to know how to code?

Accepted Answer

No. Flows are built by dragging blocks onto a canvas. Most people launch their first automation in under fifteen minutes using a Quick Automation template.

Question 4

What can Aexon connect to?

Accepted Answer

WhatsApp is live today through the official WhatsApp Business API. Instagram, Threads and Facebook connectors are coming soon.

Question 5

How do I set up an integration?

Accepted Answer

Each connector has its own guided setup — choose it from the integrations list, authorize access, and map your fields. No code required.

Question 6

Can I see sync history?

Accepted Answer

Yes. Every integration has a sync history log showing exactly what moved and when — contacts synced, messages updated, leads created.

Question 7

Can customers book via WhatsApp?

Accepted Answer

Yes. Customers pick an available slot right inside the chat — no app, no separate booking page, no phone call.

Question 8

Can I manage a calendar?

Accepted Answer

Yes. Every booking lands directly on your calendar, so you always see the full day and never risk a double-booking.

Question 9

Good for clinics?

Accepted Answer

Yes — clinics, salons and other service businesses use it to cut front-desk calls and reduce no-shows with automatic reminders.

Question 10

Can I reschedule an appointment?

Accepted Answer

Yes. A reschedule modal moves an existing appointment to a new time in one step, and the customer gets an updated confirmation.

Question 11

Can staff book on behalf of a customer?

Accepted Answer

Yes. A contact picker lets staff book an appointment for an existing contact directly from the calendar.

Question 12

How do WhatsApp bulk campaigns work?

Accepted Answer

A campaign sends an approved WhatsApp template message to every contact in a chosen segment, individually — each recipient gets it as a direct one-to-one message through the official WhatsApp Business API, never a group message.

Question 13

Will bulk sending get me banned?

Accepted Answer

No, as long as you use approved templates and opted-in contacts. Aexon only sends approved templates, respects rate limits, and never lets you message contacts who haven’t opted in — the setup WhatsApp actually requires for bulk sending.

Question 14

Can I target a segment?

Accepted Answer

Yes. Every campaign is built against a CRM segment — tag, stage, city or any custom field — so you send to the right audience, not your whole contact list.

Question 15

Can I see delivery logs?

Accepted Answer

Yes. Every campaign has its own log showing sent, delivered, read and failed counts, down to the individual contact.

Question 16

Where do I manage my templates?

Accepted Answer

A dedicated template manager lists every WhatsApp-approved template you have, so you can reuse and update them across campaigns.

Question 17

Can I see the log for one specific campaign?

Accepted Answer

Yes. Every campaign has its own log, separate from the campaign list, showing exactly what happened to each recipient.

Question 18

Can multiple agents use one number?

Accepted Answer

Yes. A WhatsApp shared inbox lets several team members handle one business number together, all replying from the same official WhatsApp Business API connection.

Question 19

How are chats assigned?

Accepted Answer

Chats can be assigned automatically by rule (round robin, by team) or manually by an admin — each chat shows exactly who owns it.

Question 20

Can I limit what agents see?

Accepted Answer

Yes. Role-based permissions control who can see which conversations, change settings, or view reports.

Question 21

Is history shared?

Accepted Answer

Yes. Full conversation history stays with the contact, so it’s visible to whichever agent picks up the chat next — nothing is lost when a chat changes hands.

Question 22

What roles are available?

Accepted Answer

Owner, Employee and Super Admin — each with different levels of access, from full workspace control down to handling assigned chats.

Question 23

Can I view images and files in the chat?

Accepted Answer

Yes. A built-in media viewer lets you zoom and pan on images and files shared in a conversation, without leaving the inbox.

Question 24

What is a WhatsApp CRM?

Accepted Answer

A WhatsApp CRM manages leads and deals alongside their chat history. Aexon links each contact to its WhatsApp thread, moves deals through a visual pipeline, and lets you segment and tag contacts for targeted follow-up.

Question 25

Can I see deal stages?

Accepted Answer

Yes. Every deal sits in a pipeline stage (New Lead, Qualified, Negotiation, Won, or stages you define) and moves as the conversation progresses.

Question 26

Can I segment contacts?

Accepted Answer

Yes. Combine tags, stage, source, city or any custom field into a segment, then reuse it for campaigns or follow-up.

Question 27

Does it link chats to contacts?

Accepted Answer

Yes. Every contact record shows its full WhatsApp conversation history — no switching between apps to see what was said.

Question 28

Can I import my existing contacts?

Accepted Answer

Yes. A bulk import wizard brings in existing contacts, and an export lets you take your data back out at any time.

Question 29

Does it track why a deal was lost?

Accepted Answer

Yes. When a deal drops out of the pipeline you record a lost reason, so you can see patterns in why deals don’t close.

Question 30

Can leads be auto-assigned?

Accepted Answer

Yes. Smart assignment routes new leads to the right teammate automatically, based on rules you configure.

Question 31

How does WhatsApp automation work?

Accepted Answer

WhatsApp automation uses a flow builder to send replies and take actions automatically. Aexon gives you a visual node canvas where you drag triggers and actions, so you build chatbots and follow-up sequences without writing code.

Question 32

Do I need to code?

Accepted Answer

No. Every flow is built by connecting trigger, condition and action nodes on a visual canvas. If you can drag and drop, you can build a flow.

Question 33

Can I test a flow before it goes live?

Accepted Answer

Yes. The flow simulator lets you step through a flow exactly as a contact would experience it, before you publish it live on your WhatsApp number.

Question 34

Do I need to know how to code?

Accepted Answer

No. Flows are built on a visual canvas by connecting trigger, condition and action nodes — the layout is arranged automatically as you build.

Question 35

Does automation cover all my triggers?

Accepted Answer

Any incoming WhatsApp message can be a trigger. Add condition nodes to branch by keyword or reply, then chain action nodes to reply, tag or notify — all on one visual canvas.

Question 36

Where does automation actually run?

Accepted Answer

On the official WhatsApp Business API. Every flow you build runs through that connection, so replies send the same way a normal WhatsApp message does.

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